1. What should I do to prepare for a cleaning?

To ensure we can provide the best service possible, please:

• Pick up personal items:

  Remove any personal belongings or valuables from the areas we will be cleaning.

• Secure pets:

  If you have pets, please keep them in a separate room or area to ensure their safety and allow us to work efficiently.

• Communicate specific needs:

  Let us know if there are any particular areas or items you want us to focus on.

2. Do I need to be home during the cleaning?

It’s not necessary for you to be home during the cleaning. Many of our clients provide us with a key or security code for access. If you prefer to be present, we’re happy to accommodate that request as well.

3. How do you handle cancellations or rescheduling?

If you need to cancel or reschedule your cleaning, please provide us with at least 24 hours' notice. To reschedule, simply contact us via email, and we’ll be happy to find a new time that works for you.

4. What if I’m not satisfied with the cleaning?

Your satisfaction is our top priority. If you’re not completely satisfied with the cleaning, please let us know within 24 hours. We’ll arrange for a follow-up visit to address any concerns and ensure that the job meets your expectations.

5. Are your cleaners insured and police-checked?

Yes, all our cleaners are fully insured and have undergone thorough police checks. We prioritise the safety and security of your property, and our team is trained to provide high-quality, reliable service.

6. How are your prices determined?

Our pricing is based on factors such as the size of the area to be cleaned, the type of cleaning required, and the frequency of service. For a detailed quote, please contact us directly, and we’ll provide you with a customised estimate.

7. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions for new customers and recurring services. Be sure to ask about any current offers when you book your cleaning.